We all know that the people analytics technology market is hot and growing fast. That rapid growth has created a lot of confusion in the market for buyers, who have puzzled over which vendors they should use and for what purpose.
We, with sponsorship from PAFOW and Insight222, have been studying this space for about a year so we could help everyone understand it much more deeply. We have created two reports that share our most important findings. The first report, publishing today, focuses on the state of the broader market. The second report, which goes into detail on the vendors and their differentiators, will follow shortly.
- How big is the market and how quickly is it growing?
- How should we think about classifying the market?
- What types of data do vendors analyze and for whom?
At a high-level, our analysis uncovered a number of insights, such as:
- The people analytics tech market is comprised of ~90 vendors with ~$1.7 billion in annual revenue
- There has been rapid revenue growth in the market between 2016-2018 (220% CAGR), and slower, but still significant customer growth (23% CAGR), which we attribute to an increasingly successful search for product / market fit
- Buyers come from all sizes and knowledge industries, revealing a large addressable market for vendors
- Primary users are HR and people analytics practitioners who have independent use cases / needs
- Top implementation and adoption barriers include privacy, data integration, and lack of robust data cultures
- The outcome metrics most impacted by people analytics solutions include: efficiency, collaboration, and innovation (business outcomes); engagement and retention (talent outcomes); and, better workforce insights, higher data quality, and improved reporting (HR outcomes)
- We can differentiate vendors based on data source and frequency of use
While the first six findings are likely of general interest to all, the last point is probably most important for people analytics practitioners trying to understand the market. Specifically, we developed a 2×2 matrix that compares usage frequency and data sources (see Figure 1) as this analysis can help us understand how and by whom different solutions are used. In the report, we explain the 2×2 and the four quadrants in more detail. (Spoiler alert: being up and to the right is not necessarily better.)
The report also covers another topic near and dear to our heart: data ethics. We learned that only about one-third of vendors in our study believe they have a role in designing systems that protect employees as well as educates HR and other leaders. Further, we found real opportunity for vendors to provide employees with more control over their data at work. In fact, only 50% of vendors report they allow employees to access their own data/insights and the same percentage allows employees to correct the data collected on them (see Figure 2). This point is especially important, as a recent study shows that when organizations deliver value back to employees, they are more open to data being collected on them. The topic of data ethics represents a significant opportunity for vendors to lead by bringing a thoughtful perspective to what customers should and should not do with people data.
As we mentioned above, this report is just the first one in a two-part series. The second report, which will be coming very soon, is specifically designed to help practitioners understand the players in the market in much more detail. It goes into much more detail on the vendors themselves, what differentiates them, and where they are on our 2×2 model.