Road Report: UKG 2023 Spring Analyst Event
June 14th, 2023
*Note, since I wrote this, UKG acquired Immedis, a global multi-country payroll provider. Since our ThreadHeads tends to focus on payroll not as much as other topics, I didn't cover global payroll much in this blog, though it is obviously an area of focus for UKG.*
A few weeks ago, I attended the spring 2023 UKG Analyst Event in Boston. For those of you who have not been following along on the latest from UKG, you should check out Priyanka Mehrotra's summary of UKG’s 2022 Aspire Analyst Event from last November.
Here’s the TL;DR for this UKG event:
- Continued commitment to its unified, values-aligned vision. UKG demonstrated an aligned approach in some very specific ways, including internal alignment (clear vision, mission, values), data alignment (by way of a single profile and data set for each customer, regardless of platform), the sunsetting of a lot of older products, and the integration of cross-UKG data into the Great Place to Work (GPTW) Hub and the Hub’s inclusion into UKG’s broader selling motion.
- Adjustments to better respond to customers. UKG has made a number of changes to better respond to customers, such as formally expanding UKG Ready to service up to 500 customers and making UKG Pro available to all organizations above that threshold. In addition, UKG is focusing heavily on frontline workers, who are a critical population for its customers. Further, UKG has implemented more than 2,000 customer requests into its software. Finally, they have developed new customer service pods to better meet customers’ needs.
- Investing in innovation. UKG had a lot of announcements on this front. They provided a lot more details on their recently announced strategic alliance with Google Cloud. Further, they shared more details on how FleX, which is a meshing technology underpinning UKG platforms, is enabling them to innovate and stand-up new products quickly. Finally, we heard a lot about UKG’s current use of AI and their plans for generative AI, which leverage both the Google Cloud partnership and FleX.
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