28 October 2020

Managing Better: Piercing the Fog of Today’s Uncertainty

Stacia Garr
Co-founder & Principal Analyst

TL;DR

This body of research answers questions about managers and their behaviors, particularly before and during the pandemic. Particularly:

  • What types of management practices do the most effective managers use?
  • How has HR supported those most effective managers?
  • What lessons can we take from this as we design our organizations and support our managers while moving forward?

This study is an ongoing branch of our Responsive Organization research. A special thanks to CultureAmp for sponsoring this research.

In the face of a global pandemic, a critical social justice movement, and significant natural disasters, we’ve all done our best to manage our workloads, our employees, our home lives, our finances, and our health. As in all situations, some folks have done it better than others.

We wanted to understand what responsive managers and organizations did in the last 6 months – and how those practices are different from before the pandemic. But even more importantly, we wanted to understand:

  • What types of management practices do the most effective managers use?
  • How has HR supported those most effective managers?
  • What lessons can we take from this as we design our organizations and support our managers while moving into 2021?

This research is a culmination of more than a year of research, with new survey data collected and interviews conducted in September and October 2020, to ensure a focus on the manager and organizational behaviors critical to the events of 2020.

ABOUT THE AUTHOR

Stacia Garr

Stacia is a Co-founder and Principal Analyst for RedThread Research and focuses on employee engagement/experience, leadership, DE&I, people analytics, and HR technology. A frequent speaker and writer, her work has been featured in Fortune, Forbes, The New York Times, and The Wall Street Journal as well as in numerous HR trade publications. She has been listed as a Top 100 influencer in HR Technology and in D&I. Stacia has an MBA from the University of California, Berkeley, and a master’s degree from the London School of Economics.