29 June 2021

Learning Content: Making Sense of the Chaos

Heather Gilmartin Adams
Research Lead


  • This infographic highlights key insights from our report, Learning Content: Embracing the Chaos 
  • There’s more volume, variety, types, and sources of learning content than ever before: it’s chaos! 
  • Forward-thinking learning leaders make sense of the chaos by asking 2 questions about their learning content: 1) Is it specific to the org? 2) How long is its shelf life? 
  • These 2 questions give rise to a new model that breaks learning content into 4 categories 
  • L&D should focus on different goals for each of these 4 learning content categories 

We've been witnessing rapid growth in the amount, types, and sources of learning content. There’s more learning content everywhere—inside and outside orgs; online and offline; on desktops and mobile devices; and in learning systems, shared folders, browsers, email, and chat platforms.  

It’s chaos.

L&D must help employees navigate this chaos, so they can find and consume the content that builds skills and drives outcomes that matter to the business. This infographic highlights key insights from our report, Learning Content: Embracing the Chaos, which introduced a new learning content model that helps learning leaders—and employees—make sense of the chaos. 

Click on the image below to get the full infographic. As always, we’d love your feedback at [email protected]! 

Heather Gilmartin Adams

Heather is a senior consultant at RedThread Research. Trained in conflict resolution and organizational development, Heather has spent the past ten years in various capacities at organizational culture and mindset change consultancies as well as the U.S. Department of the Treasury. She holds a masters degree in international affairs from Columbia University and a bachelors degree in history from Princeton University. She has lived in Germany, China, Japan, and India and was, for one summer, a wrangler on a dude ranch in Colorado.


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