Rethinking Performance Management: Areas of Focus for a Hybrid Work Environment
Posted on Tuesday, September 20th, 2022 at 11:03 AM
In September 2022, we convened a roundtable for leaders to discuss how organizations should rethink their performance management practices within a hybrid work environment. This session was part of our ongoing study on modern performance management.
Thank you to all who participated, shared your experiences, and learned from one another!
The state of work
We started the discussion by setting a context around
- Changing employee expectations
- The struggles faced by managers
- Falling employee engagement levels
- The continuing challenges around retention and turnover
We shared our latest research on the topic, using our framework to help organizations think about performance management for a hybrid work environment—the “3C” framework.
Organizations should focus on culture, capability of managers, and connection.
Figure 1: The “3C” model for performance management in a hybrid work environment | RedThread Research, 2022
The overall discussion resulted in rich insights. To help understand how organizations should rethink performance management as they build long-term hybrid work policies, we focused on 3 areas:
- Culture: What is the role of culture in enabling employee performance in a hybrid work environment? How should organizations rethink their culture?
- Connection: What’s the role of connection between managers and employees in driving performance in a hybrid workplace? How can organizations enable such connections?
- Capability of managers: How has the role of managers changed, now that they are enabling performance in a hybrid workplace? How can organizations support managers in this role?
The roundtable generated a number of insights we thought worth highlighting. Here are our top 4 takeaways.
Understand the “Why” behind your performance management
A major theme was that leaders need to understand the purpose behind their performance management practices. Participants agreed that it was important for organizations to go back to their value proposition and be clear about what kind of organization they want to be. As one participant explained,
“Culture is where you start—not something where you add. You have to start with what culture you are enabling and what process or system you use to enable that culture. So often we do it backwards.”
Participants also discussed the powerful role culture plays in reinforcing desired behaviors and mitigating those that are not. By designing performance management practices around the culture and values important to the organization, leaders can drive employee engagement, enable constructive feedback, and provide deeper meaning and understanding of what they do.
Individuals have just as much responsibility for managing performance as managers
The role of individuals in their own performance management was a topic that came up frequently. Participants shared that managers and individuals need to be on the same page about taking equal responsibility for driving performance. As one of the participants put it,
“The age-old notion that the ownership of performance lies solely with managers needs to change.”
Individuals should also be accountable for building their connections. Participants agreed that while an organization can help identify which critical connections need to be built, individuals are responsible for building them.
Connections need to be intentional
Participants shared how connections have become integral to performance management in a remote work environment. Several of them spoke about practices that they have adopted to make connection building a part of their performance management and, as a result, part of their overall culture.
One of the participants explained,
“When we’re remote we tend to go straight to work. We need to be more intentional about how we’re spending our time and how we’re connecting.”
One of the leaders shared that their organization has created accountability maps that identify and tag the people that an individual needs to know to be successful in their role.
Technology can help build connections, but cannot be a substitute for meaningful conversations
Participants shared how they are using technology to drive opportunities for connection. For example, one of the leaders is leveraging tools to nudge people to have regular 1:1s and remind leaders if too much time has passed since they last connected with employees. Organizational network analysis was shared as an example of technology that can help organizations drive connections and uses metrics that show their impact on the business. One of the leaders explained,
“Organizations need to embrace the power of technology in helping drive connections and opportunities. With high burnout, relying on individuals to make connections can easily fall by the wayside.”
Another participant shared an example of a framework their company introduced to help managers establish trust and transparency and remove barriers that prevent employees from achieving their goals. They embedded the framework as part of existing processes through their technology, so that people don’t see it as an extra thing they need to do.
We were grateful for the open and vulnerable discussion during this roundtable. We welcome your suggestions, thoughts, and feedback at [email protected]
Enabling connection at work: What can organizations do?
Posted on Tuesday, September 6th, 2022 at 4:17 PM
In September 2022, we convened a roundtable for leaders to discuss how organizations can more effectively enable connection in the workplace. This session was part of our research into connection at work.
Thank you to all who participated, shared their experiences, and learned from one another.
Why is connection important?
To frame the conversation, we discussed why connection is important—both personally for roundtable participants and for their organizations. Participants commented that connection is:
- Personally fulfilling
- A deciding factor when joining an organization
- Essential for productivity, team effectiveness, innovation, and wellbeing
- Important for strengthening culture in a hybrid environment; at the core of creating a powerful culture
- Key to learning and trust
Participants noted that loss of connection isn’t purely a pandemic problem—loneliness, disconnection, and isolation were on the rise before 2020. Rather, the pandemic exacerbated an existing trend. And as one participant put it, leaders in this roundtable were “in violent agreement” that strengthening connection in the workplace is now one of the most important challenges facing many organizations today.
This roundtable aimed to help leaders answer the question: How can organizations most effectively enable connection?
To answer this question, we discussed the roles that systems, leaders, individuals, tech, and data might play in enabling connection:
- Systems. How can existing systems and processes be used to foster connection in an organization?
- Leaders. What’s the role of senior leaders and managers in building connection? How can organizations support them in this effort?
- Individuals. What’s the role of individuals in fostering connection in the workplace? How can organizations support individuals in this effort?
- Tech & data. How can technology and data be used to foster connection in the workplace?
The roundtable generated a number of insights we thought worth highlighting. Here are our top 4 takeaways.
Individuals have a responsibility to build connection
Some participants latched onto the idea that individuals have a responsibility to connect. They emphasized that this responsibility is noteworthy because, in their experience, individuals sometimes rely on others to do the connecting. One participant noted:
“One of the things that’s striking to me is that we’re saying, individuals have a responsibility.”
“Reminding individuals that they actually DO have a responsibility for building connections as well, not relying on others to only connect with you.”
Participants discussed how organizations can support and enable employees in fulfilling this responsibility. The conversation turned to tools and processes that might be used to help employees connect. For example, one participant described the Accountability Partnership Maps they use in their organization to help employees understand whom to connect with:
“You put yourself in the center, and then put different roles around you. Then you ask yourself: Who do I need to connect with to be successful in my job? Which are the most important connections? Then you color code those relationships, red / yellow / green, in terms of how strong the relationship is.”
Participants noted that tools like the Accountability Partnership Map help employees understand where to focus their limited time to build connections that will help them be successful in their roles and careers.
Connection must be embedded in what’s already happening
Participants emphasized the fact that although most people agree connection is important, they’re also overwhelmed by all that’s already on their plates. Making connection one more thing they have to do is unhelpful and, frankly, unlikely to get the results that leaders or employees might hope for.
So, instead of making connection an extra program or task that managers and employees are asked to complete, some participants are embedding connection opportunities into existing processes like onboarding, career planning, and manager support resources.
Other participants have seen success making networking more intentional by associating trainings with buddy programs, peer mentoring, or actual mentoring and coaching.
Participants also noted that organizations should implement processes that encourage connection, but at least some of these must make space for organic, informal connections. Connections can’t all be formal, and they certainly shouldn’t feel forced. As one participant wrote:
“The moment is forced, it drives disconnection.”
Finally, participants pointed out that connection opportunities should happen inside whatever technologies employees are already working in—not in separate systems.
Leaders set the tone
If individuals have a responsibility to connect, leaders have an outsized influence on whether and how connection happens in an organization. The ways that leaders connect with each other and with their reports will trickle down to the rest of the organization—behaviors cascade down.
Leaders, therefore, have a responsibility to role model connection. They set the stage and expectations for how others connect. One participant wrote that leaders can:
“Create space for connection, model connection, invest in experiences and opportunities, encourage connection in creative ways, understand the importance of and build in every day micro-moments to create opportunities, understand that connection looks different for different people.”
Some participants noted that in order to role model and set the tone in the right way, leaders need to feel connected themselves.
Others pointed out that although these behaviors may come naturally to some leaders, others need practice and support—and might be embarrassed or afraid to ask for help. Organizations can support leaders in role modeling expected behaviors by providing tools, best practices, and guidance. Guidance might look like:
- Talk tracks for 1 to 1 conversations with reports
- Regular nudges on why it’s important for managers to connect
- Recognition of leaders who role model connection
- Senior leaders telling stories about how they build connection, when they’ve made mistakes around connection and what they learned
- Helping leaders understand the biases they may have about whom to connect with and how to connect with different types of people
- Providing tools and tech that make it easy to connect, especially remotely
Participants noted that in order for leaders to forge relationships, they need time:
“You can't microwave a relationship – it takes time.”
Participants noted that leaders must be given permission, support, and time to build meaningful connections.
Connection shouldn’t be left to chance
Participants discussed the fact that pre-pandemic, many connections were developed organically. Relationship-building chats could happen in the break room, at the water cooler, in the hallway, or just before or after meetings.
Now, participants claimed, organic opportunities for connection are much rarer. So they must be intentionally built into the ways people work these days. One participant wrote in the chat:
“In remote work, individuals need to be far more intentional about pursuing connection. It used to occur more passively / organically, but I'm seeing less of that now.”
Some participants suggested that tech and data can be used to enable connection more intentionally. Perhaps most obviously, tech enables asynchronous communication and collaboration, which helps with some kinds of connection. One participant shared the example that in their organization, some employees are using virtual coworking spaces, where people are working together but aren’t located in the same place. This can create a sense of connection and community while enabling people to work remotely.
As another example, tech can match employees for any number of things—coffee chats, mentoring, projects / gigs, etc.—at a scale that would be difficult to manage manually.
Others in the discussion noted that having data about who’s engaged, who’s connected with whom, how healthy teams are, and so on can help leaders be targeted in their efforts to enable people to connect.
We were grateful for the open and vulnerable discussion during this roundtable. We welcome your suggestions, thoughts, and feedback at [email protected]
Skills: The Linchpin to the Future of Work
Posted on Monday, August 8th, 2022 at 6:41 PM
In our most recent roundtable, we brought together leaders and practitioners from various industries and organizations to understand their experiences with using skills, including what they've learned and what they're still trying to figure out.
We centered our conversation around 4 topics: Use cases, Systems, Adoption, and Culture. Below are 4 key takeaways and quotes that reflect essential themes for how participants and their organizations think about and use skills.
Measuring skill proficiency allows leaders to gain insight into their organization
Measuring skill proficiency allows organizations to understand their workforce and make informed decisions. Participants talked both about using skills to define job levels and move employees around the organization. Many kept coming back to the idea that getting clear on employees’ proficiency is critical to applying skills in their organization.
One leader described how they measure proficiencies to understand what people know and determine where they can grow. Others talked about how they’re thinking about the purpose of skills first and measuring skill proficiencies second.
"Skills for development is a tough nut to crack – we need to tie to proficiency levels – this allows us to be more future focus vs. only thinking about the mobility piece." – Roundtable Participant
When using tech to identify and assess skills, build in opportunities for human observation
One major piece of advice we heard in our roundtable was to layer in opportunities for human observation when using tech systems to assess and identify skills. Participants called out the need for balance between the insights gained from tech and the insights gained from human interactions and conversations.
Many mentioned that there is a big difference between someone self-identifying that they have a skill and seeing how it is being applied. Human observation provides a level of oversight in verifying skills that systems may not be able to provide.
"As we put systems in place, HR/leader role is changing, and so are the conversations around skills. It becomes, "Hey, you learned this skill, and you assess yourself at X level; tell me about it; what does that proficiency mean to you?" It puts more weight on people than in the past, making it a much more collaborative conversation." – Roundtable Participant
Organizations are balancing 2 perspectives on skills: the enterprise and the individual
Many participants described how their organizations are balancing enterprise and individual perspectives on skills. Organizations may see skills as a way to enable quicker decisions on succession plans, career mobility, and even who to hire. Individuals may see skills as a concrete way to develop their careers in a particular direction. The challenge is trying to find common ground between these 2 needs.
"The organization is defining skills for a specific role, which is different maybe from me as an individual choosing, defining, and deciding where I want to go and how to grow. There is a question of how you harmonize both of those together." – Roundtable Participant
Managers are in a unique position to impact whether employees use skills
Often, managers are the key driver of employees adopting and using skills successfully. For example, participants talked about how managers should help employees make time for new skills to be used and developed, provide opportunities to use new skills, and have open conversations about how employees would like to develop. To do this successfully, there may be a need for manager training and education about skills.
"Managers are communication linchpins (around skills)." – Roundtable Participant
A special thanks
Thank you to all who participated and shared their experiences. We welcome your suggestions, thoughts, and feedback at [email protected].
Roundtable Readout- Roe vs. Wade: What now for organizations?
Posted on Thursday, July 7th, 2022 at 11:44 AM
On June 24, the U.S. Supreme Court overturned the Roe vs. Wade ruling, leaving many companies scrambling. In response, we convened a roundtable of leaders on June 30 to discuss these challenges and identify possible solutions.
Specifically, we discussed 3 questions:
- How organizations are communicating about Roe vs. Wade, both internally and externally
- How organizations can support those affected by this reversal
- What are some of the broader implications for talent attraction, retention, and employee experience
There is a general sense of fear resulting in a slow or lack of response from organizations on the issue
Companies had been quick and vocal about expressing their support for social issues in the recent past, such as the Black Lives Matter (#BLM) movement. Yet, many have stayed silent on this issue both internally and externally due to a few reasons:
- While some groups and individuals expect their employers to take a stand on the issue, others prefer to avoid political discussions at work.
- Many companies have offices across the globe. Taking a stand on a U.S.-based issue that does not impact large parts of the organization has deterred many leaders from speaking out publicly.
- Many leaders are afraid of expressing a personal view or explicitly showing support or dissent for the ruling. Instead, they are limiting their response to acknowledging differing beliefs.
However, there is also a general fear of repercussions from staying silent on the issue. Employees have an increased level of expectations from their employers to take a stand, mainly because many organizations have been vocal about political issues in the recent past.
Many companies are focusing on the healthcare aspect of the issue
Many companies, unwilling to take a political stance on the topic, are using language that promotes healthcare access for employees to show their support. Because the overturn of the ruling changed laws overnight in some states, many HR leaders are not clear on the current benefits available to employees and how they will change in the future. Participants mentioned the lack of communication from their insurance companies, making it hard for organizations to share information with employees resulting in confusion and fear.
Some companies are finding other ways of helping their employees, such as:
- Expanding benefits to include travel expense coverage
- Communicating that the health and safety of their employees is their top priority
- Working with their benefits provider to ensure that all employees, regardless of location, have access to the healthcare they need
Some are also providing mental health and wellbeing support by:
- Encouraging conversations led by employee or business resource groups (E / BRGs) with guidelines on how to start a conversation on the topic, and set expectations around sharing, listening, and respecting each other
- Opening up forums and town halls for communications with leadership
- Promoting employee assistance programs (EAPs) for emotional support, including crisis lines offered to employees in need
- Bringing in external facilitators to guide discussion and hold courageous conversations without repercussions
Privacy is a concern, but many are not thinking about it
There are serious legal implications that could emerge from the data collected on employees, but few companies are thinking about it or addressing it right now. Data tracking on employees who request medical support could lead to privacy concerns around access and usage. Similarly, reimbursements for travel expenses that require disclosure of travel purposes could also result in privacy challenges.
One of the ways companies can prevent such challenges is by using a third-party administrator for travel reimbursements or stipends which would ensure privacy for employees. Additionally, companies can restrict access to sensitive data such as biometrics. Finally, some organizations are revisiting their paid time off (PTO) policies to remove the distinction between sick time and PTOs and help afford employees privacy when applying for a leave without disclosing the specific reasons.
It’s too soon to know the broader impact on organizations
Participants agreed that while there will certainly be some implications for organizations based on how they approach this issue, it is too early to tell whether they will be long-term and significant. Over time, companies could find themselves asking questions such as:
- Is this impacting the experience different populations have within the company?
- Is talent attraction impacted because of it?
- Has it impacted our attrition in the long term?
- Do we see this affecting our brand?
Organizations are aware that any communications regarding the overturn will affect their company culture over time.
Thank you to all who participated and shared their experiences. We welcome your suggestions, thoughts, and feedback at [email protected].
Roundtable Readout – Learning Methods: Which Ones Work?
Posted on Tuesday, May 10th, 2022 at 12:13 PM
At our recent roundtable called Learning Methods: Which Ones Work, we brought together Learning and Development (L&D) leaders from various industries to talk about learning methods. Specifically, we wanted to understand the learning methods L&D functions are implementing and how they might have changed since the pandemic.
Before we began, we reminded everyone of the research RedThread did last year. We identified 66 learning methods employees are using and how those methods fit into the 6 behaviors in our employee development framework (see our final report Learning Methods: What to use, how to choose, and when to cut them loose). This framework illustrates how different learning methods enable different behaviors.
We focused on 4 of the 6 behaviors:
- Plan: includes methods that enable employees to plan their development
- Experiment: includes methods that enable employees to experiment with new knowledge and skills
- Connect: includes methods that enable employees to learn from each other
- Perform: includes methods that enable employees to learn while on the job
We chose these methods to push the conversation to those behaviors that L&D may find challenging or areas they are just starting to consider.
This roundtable generated several insights we thought were important. This readout shares our top 4 key takeaways.
Skills are an essential driver for helping employees plan their development
Learning leaders are actively thinking about skills—and with that, how to encourage and enable employees to build skills the organization needs. To do this, they're focusing on learning methods such as:
- Skills assessments. L&D is leveraging assessments to better understand the skills employees have and help them figure out how to fill them. As one L&D leader said,
“We’ve started to use skills assessments to fill skills gaps as we begin to think about what the future skills are."
- Individual development plans (IDPs). As organizations focus on individuals and personalization, IDPs appear to be getting new life. One leader said his organization had rebranded the IDP as a Growth Portfolio – a way to plan and record individuals' learning and development that can also show desired career path and competence.
- Career Coaching. L&D sees career coaching as a learning method to help employees build the skills they need. However, it can be a heavy lift for organizations to manage. For this reason, many roundtable participants confirm that their organizations do not rely heavily on career coaching when planning development (our data says 19% of employees).
Experiment methods are slowly gaining traction.
Roundtable participants noted that learning methods geared toward helping employees experiment with new knowledge and skills (job rotations, job shadowing, informational interviews, etc.) were becoming more common within their organizations.
“We’re trying to do more job rotations. We’re thinking about the skills of the future and how we bridge those gaps. Especially for new employees and HIPOs – how do we get them into those rotations?”
As L&D works to utilize these methods, many are facing 2 challenges:
- Systemic issues. L&D leaders find ”experiment“ methods challenging to manage and track. But they’re still making it work. One leader said her organization is trying to leverage its talent marketplace to enable employees to experiment with new knowledge and skills (e.g., scheduling informational interviews).
- Structural issues. Many participants also noted that the L&D function isn't the sole owner of many experiment methods. Because it is a shared responsibility in many cases, it’s sometimes unclear who's in charge and who is driving the initiatives, or it takes too much coordination. Others mentioned that their organizations don't yet have the structure to encourage experiments on a larger scale.
The pandemic left many employees feeling bereft of support and connection.
Before the pandemic, there was a big focus on self-service learning. After the pandemic, one of the themes appears to be connection in learning. Roundtable participants mentioned that they see connection in the following ways:
- Both internal and external connections. Organizations are looking for ways to help employees connect internally with other employees for learning but are also looking to connect them with experts on the outside. A participant noted that the top 2 most relied upon Connect methods, from RedThread Research’s learning survey data, focus on building networks outside of the organization (prof networks = 39% and social networks = 28%).
- Employees feel responsible for helping their peers learn. L&D leaders are observing that employees have a desire to learn from each other. For one L&D leader, a recent survey in their org found that 68% of employees felt accountable for contributing to the learning of others. They continued by saying,
"This was 20 percentage points above benchmark. This data influenced our strategy—how can we facilitate that natural strength of our learning culture?"
L&D leaders are trying to figure out how to support the shifts in connection. As one participant said,
“Do we want to support colleagues in creating external and internal connections or leverage collective knowledge in the organization by supporting connections among colleagues?”
Choices in how methods are implemented can affect how equitable learning opportunities are
The idea of learning equity or development equity resonated with roundtable participants. We weren't surprised to hear this, as more L&D functions are taking on responsibilities having to do with Diversity, Equity, Inclusion, and Belonging.
Participants drew a connection between more personalized planning and offering more learning methods and a more equitable experience. One leader said,
“Everyone has an opportunity to grow. We’re making it easier for individuals to capture the strengths / skills they have and what they want to develop more of. So, let’s allow people to tell us what they’re good at and tailor the learning to that.”
Additionally, participants mentioned the need to tweak systems and processes related to access to learning methods. For example, online courses are often reserved for those with specific titles or in certain areas of the company. Instead, L&D functions should work to provide as much access as possible to as many as possible, cost permitting.
Thank you to all who participated and shared their experiences. We welcome your suggestions, thoughts, and feedback at [email protected].
Roundtable Readout: L&D's DEIB Opportunity
Posted on Tuesday, April 26th, 2022 at 5:49 AM
In April 2022, we convened a roundtable for leaders to discuss how L&D functions can make employee development more diverse, equitable, and inclusive. This session was part of our research into what we're calling L&D's DEIB Opportunity. We aim to identify the most effective things that L&D functions can do to support diversity, equity, inclusion, and belonging (DEIB) efforts in their organizations.
This readout shares some of the highlights from the session. Thank you to all who participated, shared their experiences, and learned from one another.
L&D's DEIB commitments are growing
To frame the conversation, we shared data from LinkedIn Learning’s 2021 and 2022 Workplace Learning Reports (Figure 1). L&D functions are not only planning more DEIB programs, but they’re taking on more ownership of DEIB efforts.
When we asked roundtable participants if they were seeing or experiencing this trend themselves, they agreed. They wrote in the chat things like:
- “Without a doubt”
How can L&D functions meet these growing responsibilities?
To answer this question, we focused on how L&D functions can make the systems of employee development in their organizations more diverse, equitable, and inclusive. We discussed 4 aspects of employee development:
- Discovery. How do employees find out about development opportunities? How can L&D functions enable different groups to more equitably discover those opportunities?
- Access. Which employees could take advantage of development opportunities if they chose? Who has permission / is nominated to attend? Who has the right tech? How can L&D functions enable different groups to more equitably access development opportunities?
- Participation. Which employees participate in development opportunities? How does participation differ across groups, and why? How can L&D functions enable more equitable participation across groups?
- L&D itself. How might L&D’s systems and processes be biased or inequitable? How might L&D functions address those inequities?
The roundtable generated a number of insights we thought worth highlighting. Here are our top 5 takeaways.
To make learning more DEIB, focus on how decisions are made
Perhaps unsurprisingly, the ways decisions are made have a huge effect on whether employee development is equitable, inclusive, and accessible across the various groups in an organization. Decisions about who can access certain development opportunities are particularly impactful. One participant shared the following anecdote:
I used to work for a large corporation. Pre-pandemic, we would fly people in for exclusive leadership development programs. The lack of diversity was astounding. The programs are great, but they're often reserved for people who are already privileged. I had to ask myself: Who's approving these attendees? Who's got the budget?
Leaders shared 2 ideas for reducing such biases.
- Make decisions transparent. One organization implemented decision-making frameworks to help managers and leaders understand the different factors that weighed into their decisions. These frameworks also help leaders explicitly focus on the criteria that align with their values and the organization's values.
- Make matches, not decisions. Another organization is using skills to remove some decisions entirely. By ensuring every employee has a skills profile (or skills signature), the organization can match employees with specific skills needs and gaps with appropriate development opportunities. The system makes the match, not a leader.
We thought these 2 ideas for reducing bias in decision-making were practical approaches that might apply in many organizations.
Marketing and messaging can include or exclude
A second insight from the group is just how important marketing and messaging are. They influence who learns about what development opportunities and—arguably more important—who decides to take advantage of those opportunities.
A portion of the conversation focused on whether outreach and marketing activities reach the people L&D functions intend them to. As one leader put it:
It's inequitable if L&D sends an email about a development opportunity and 30% of your workforce doesn't use email.
Leaders suggested marketing development opportunities in multiple channels—overcommunicating—and ensuring opportunities are marketed where employees are. For example, a paper flyer in a break room or stand-up meeting might be most effective for reaching front-line employees who do not regularly check email.
In addition, leaders noted that the language, visuals, and tone used in marketing communications about development opportunities can affect whether an employee thinks an opportunity will be relevant and helpful to them. They should be able to see themselves in the opportunity, or they may not choose to participate even if they have access.
Analytics and data can reveal systemic inequities
Leaders in this roundtable emphasized the need to check assumptions about whether development opportunities are as DEIB as L&D functions might hope. Ideally, they said, the demographics of the people who participate in development opportunities should roughly mirror the demographics of the organization's employee population.
Leaders shared that some reasons for differences in participation rates between groups might be:
- Lack of technical access to training (e.g., cannot access learning on mobile phone, do not have a company-provided device, do not have good enough internet access). The ability to pay for tech to access development opportunities is also a potential source of inequity.
- Messaging / marketing doesn’t speak to certain groups
- Certain employees aren't afforded the time to access learning within their work day and cannot / do not want to participate on their own time
Tracking participation in development opportunities over time to see if attendees do, in fact, mirror the population can help reveal possible gaps in marketing / messaging, access, etc. The importance of tracking data over time was articulated by one leader who noted:
We can make plans that we think allow for universal access, but until we check to see whether in fact the result is representative participation, we don’t know whether our approaches are in fact creating equal access.
One leader shared that in her organization, they do A/B testing like marketers. They look to see who's registering for opportunities, who shows up, who consumes content online, etc. They analyze this data by all demographic / diversity statistics that are available.
L&D functions should rely on DEIB resources across the organization
Leaders in this roundtable agreed that as L&D functions take on more of a role in DEIB efforts, they cannot and should not do it alone. There are many resources across an organization that can help L&D functions identify and address inequities in employee development.
For example, the leader whose organization does A/B testing recommended reaching out to the IT team. They can help L&D functions access data about who's clicking where, which employees have company-supported devices, and—in many organizations—aggregated data on how many employees have downloaded accessibility software (screen readers, etc.).
Other leaders noted all that DEIB teams can offer. A number of leaders said the DEIB teams in their organizations do "fairness audits" for business functions to help identify gaps. They can do this for the L&D team, for example by auditing the fairness of L&D's messaging, communications, and learning platforms.
A third resource leaders noted were Employee Resource Groups (ERGs). They recommended involving ERGs in marketing / messaging for development opportunities, assessment of how different opportunities appeal to / impact different groups, and the creation of new opportunities.
Virtual work made some learning more equitable
Leaders noted that when the pandemic forced them to put many in-person, cohort-based development opportunities online, they saw a marked increase in participation rates in these programs. And not only did participation increase, but it often increased in terms of diversity: more diverse employees attended. Leaders attributed this change to a few factors:
- Virtual is easier to attend. Trainings were shorter and didn't require travel or overnights away from home. This meant it was easier for caregivers (who are disproportionately women and members of underrepresented groups) to attend.
- Diversity begets diversity. Leaders reported that in their organizations, as more people saw people like themselves participating in or leading learning, they felt more comfortable participating themselves. As such, they saw an increase in participation from people who'd never attended trainings.
One leader offered a counterpoint to this general trend. After the pandemic started and her organization shifted to remote work, she saw a marked decrease in participation rates. When she asked employees why, they told her that before the pandemic, they only requested to attend training because it got them out of the office. Their experience in-office was toxic; they felt they couldn't express themselves. Working from home, they didn't feel the same need to escape.
We were grateful for the open and vulnerable discussion during this roundtable. We welcome your suggestions, thoughts, and feedback at [email protected]
Insights on Impactful Skills for L&D Leaders
Posted on Tuesday, December 21st, 2021 at 1:09 PM
This readout provides an overview of key themes, insights and quotes from our second roundtable. We brought together learning leaders and professionals who shared what skills the L&D function needs and strategies L&D leaders can use to make an impact in their orgs.
Our discussion centered around 4 topics:
- The evolution of the L&D function
- Skills for the L&D function’s strategic role
- How L&D skills are being continuously upgraded
- How the L&D function is partnering with other org functions
From our discussion, we identified 4 key takeaways:
- The L&D function has more influence and should take advantage of it
- L&D leaders have a seat at the table; they should pull up a chair and sit down
- L&D functions should keep it simple
- L&D functions should leverage internal champions
The following sections provide an overview of the major points associated with each key takeaway.
The L&D function has more influence and should take advantage of it
L&D functions are moving closer to the center of business strategy, which means that the scope of problems they’re being asked to solve are broader and more complex. We’re talking about big, hairy, audacious priorities such as DEIB, performance, mobility, technology, reskilling/upskilling, etc. More leaders are finding themselves in strategy discussions where the C-suite is asking them to help craft initiatives to solve some of these challenges.
Participants identified skills like seeing around corners (also defined as anticipating needs), understanding learning trends, and leveraging tech, as important to materially adding to larger business strategy discussions.
“The move from content and events to experiences and from the margins (of the org) to the center (of business strategy) are related, because we’re being given bigger, tougher problems to solve. And we’ve been preaching for years that people don’t learn from a class. It needs to be put into action.”
– L&D Consultant
L&D leaders have a seat at the table; they should pull up a chair and sit down
Many L&D leaders in our roundtable recognized that they (finally) have a seat at the table, but many mentioned that their teams feel unequal to the task. While they recognize that they bring unique skills and points of view that can help orgs build skilled workforces, they were uncertain about their ability to influence or persuade.
Participants also listed skills like intellectual humility (being able to unlearn and relearn quickly), design thinking, storytelling with data, and agility as essential to L&D leaders being confident, strategic contributors to strategic discussions.
“We’ve got the seat at the table so pull up a chair – I'm feeling that gap…the ability to really connect what’s happening in the business world to a change in how we approach learning.”
– Career Development leader
L&D functions should keep it simple
Participants talked about the complexity and interplay of the challenges they are being asked to solve and identified that complexity as a challenge moving forward. Specifically, they spoke of the need to develop skills like information literacy and environment-sensing to identify the most important priorities and the simplest solutions.
They also noted that many L&D professionals feel an emotional stake in wanting to respond to everything, which can hurt their ability to simplify what signal is most important. Leaders mentioned that skills such as prioritization, business mindedness, and critical thinking can help them avoid this pitfall.
“We’re people people so we hear a need and want to respond, but that then can distract us from the most important priorities. That critical appraisal to maintain focus while also being sensitive nd responsive to what’s happening on the ground.”
– EVP of Talent Engagement & Development
L&D functions should leverage internal champions
The L&D function’s responsibilities have shifted from creating and distributing all training to instead building systems that enable all in the org to play an active role in their own and others’ development.
One really effective way to do this is by partnering with internal champions.
A few participants used the analogy of ‘following the energy’ when searching for partners. L&D leaders are seeking out leaders in other departments that are willing to experiment with new methods and tools and ways of developing employees.
Participants identified a focus on tech, tools, and systems (notice there wasn’t a lot of talk about content) to enable leaders and employees within their orgs. They also mentioned strong alliances with groups like IT, Comms, and Analytics departments to gain necessary skills, but also leverage the skills of those departments in order to build these systems and tools.
Participants also mentioned that as L&D functions deputize leaders and others within the org and share responsibility for employee development, it frees up their time to focus on some of the larger strategic initiatives that they’re being asked to tackle. Skills like business acumen, relationship building, communicating strategic ideas can allow L&D leaders to more effectively work with their champions.
“We’re building the infrastructure for a learning culture – enabling it so all the tools are there – but relying on external partners or partners within the business to deliver. We’re not delivering in response to requests anymore, we’re directing people to the right places in the infrastructure to get what they need.”
– Chief Learning Architect
Thanks to all the roundtable participants and breakout leaders who contributed to an incredibly engaging conversation. We learned a lot about important skills and strategies the L&D function can develop and use to make an impact on their orgs.
If you’re interested, follow this link for the 1st roundtable readout on L&D skills. As always, we welcome your feedback, thoughts, and suggestions at [email protected]
Next-gen learning: Choosing, evaluating, and offboarding learning methods
Posted on Tuesday, October 12th, 2021 at 4:18 PM
As part of our next-gen learning study, we invited leaders to participate in an interactive roundtable on learning methods. We were thrilled at the level of participation—both verbal and in chat. Thank you to everyone who took the time to connect with one another and share their experiences!
How does learning happen in orgs?
We opened the session with a discussion of how learning happens in orgs and how L&D functions can enable that learning. Leaders shared their definitions of learning, including:
- Learning is an ongoing process to gain and apply skills to solve business challenges
- Learning happens in the flow of work
- Learning is a combination of experience and reflection
- L&D functions enable learning by creating environments in which individuals and groups can build skills
- L&D functions enable learning through partnership with employees and leaders across the org
We shared RedThread’s Employee Development Framework, which depicts 6 employee behaviors that, together, describe how learning happens in orgs (Figure 1). For more info on the framework and detailed definitions of the 6 behaviors, check out this infographic.
We then transitioned to the specific topic of the day: learning methods. There are lots (lots!) of learning methods that can enable the 6 behaviors in the Employee Development Framework. Figure 2 shows a few of these methods mapped to each of the behaviors. It’s not a comprehensive list of methods, but it’s a decent start.
With so many learning methods available, L&D functions may ask:
How should we choose the learning methods that will work for our org? And how do we manage them all?
This overarching question framed the discussion, which focused on 4 main topics:
- Selection criteria: Which criteria should orgs use to choose the learning methods they invest in? (What works well?)
- Evaluating efficacy: How can learning leaders know if a learning method is working well for their org?
- New learning methods: What are some of the best new ways for employees to learn and develop?
- Exit strategies: When a learning method isn’t working for an org, what should learning leaders do?
The roundtable generated a number of insights we thought worth highlighting. The advice and examples leaders shared covered the range of the learning method lifecycle: selecting, evaluating, and offboarding learning methods. Here are our top 5 takeaways.
- Know your org’s business goals and audience
- Correlate business and L&D metrics to see what’s working
- Prioritize learning methods that connect people
- Use gamification … appropriately
- Pause or offboard methods that aren’t working
Know your org's business goals and audience
The leaders at this roundtable agreed that a key criterion for choosing learning methods should be the desired business outcome. They suggested asking questions such as: What’s the problem that needs to be solved or the org goal that should be accomplished? Leaders recommended partnering with leaders in other functions to answer this question in detail.
The other criterion leaders spoke a lot about was “know your audience.” Sometimes a method L&D thinks will work well actually falls flat—so it’s important to ask employees about their needs, challenges, and preferences before introducing a learning method. One leader gave this example:
We shoehorned AR/VR into our learning offerings. Then we asked our audience and they said, “No.” The new method wasn’t valuable. We should have asked the audience first.
Leaders were open about certain practical considerations that also influence how orgs choose learning methods: cost, implementation timeline, existing contracts or relationships with vendors, org tolerance for risk, etc.
Correlate business and L&D metrics to see what's working
Unsurprisingly, our discussion about using business goals as selection criteria flowed nicely into the topic that followed: understanding which learning methods are working and which are not.
Leaders emphasized that, ultimately, the best way to understand whether a learning method is working is to see if it moves the needle on business goals. They recommended partnering with leaders across the business to identify not just the business goal, but also the specific metrics associated with that goal.
Any lack of clarity on business metrics is telling in and of itself. One leader wrote in the chat:
Ask leaders what data they have that shows the issue they want to eliminate or the metric they want to improve. Red flags if they don't have any data!
Leaders said they look for correlations between business metrics and more traditional L&D metrics that indicate uptake of the learning method. They noted that some learning tech can now track business or productivity metrics in some areas—for example, in sales situations, call centers, or manufacturing environments.
In addition, leaders track indicators like engagement, adoption, usage, skill development, and observable behavior change. These metrics give relatively early or in-flight indications of whether a learning method is effective or not.
Prioritize learning methods that connect people
The leaders at this roundtable reported that they’re noticing more and more emphasis on learning methods that encourage people to learn from each other.
Worries about employee disconnection that surfaced during the COVID-19 pandemic have L&D functions thinking hard about how to foster more connection—creating more opportunities for employees to connect and learn with others—in teams, communities of practice, cohorts, etc.
One leader observed:
It’s not the old way of someone telling me something, or even me finding and reading content on my own. It’s more about, how are we helping each other learn?
One leader said her L&D function enables almost 70% team learning, especially for topics related to identified business problems, because team members are able to reinforce one another.
Others indicated that they are supporting a lot of collaborative learning as well, both to upskill and to foster connection.
Leaders noted that not all team learning is created equal. They placed a premium on learning methods that help employees learn together in real-world environments. The consensus was that the more a learning method could enable employees to learn in their actual work environments with the people they actually work with, the more effective it was likely to be.
Use gamification … appropriately
Sometimes employees aren’t able to learn in their real work environments—for example, when there are safety concerns, logistical constraints, or difficult / sensitive topics. In these cases, gamification might be an appropriate learning method.
Leaders noted that one reason gamification works well in such situations is that it facilitates smart failures. When it’s too risky or infeasible for employees to learn from failure in the course of their day-to-day work, then gamification and simulations—often facilitated through AR / VR—gives them opportunities to fail and learn from that failure.
They did, however, make a distinction between old-school gamification—which emphasizes stats and leaderboards—and business-oriented simulation games. One leader observed:
There’s a big difference between gamification to generate usage and gamification to generate critical thinking about a business problem.
Leaders were also careful to warn against introducing gamification or AR/VR simply because it’s a shiny new thing. They referred back to the business goal and the audience, and emphasized: If it doesn’t fit the goal and audience, it’s likely not going to work.
Pause or offboard methods that aren't working
Toward the end of the roundtable, we asked leaders, “What do you do when a learning method isn’t working?” The first thing to do, they said, is understand why it’s not working. Sometimes the problem can be fixed. And sometimes, you just have to let it die.
But letting go of a learning method can be challenging for L&D teams who have worked tirelessly to design, launch, and promote it. Leaders discussed the importance of looking at learning methods as disposable or having a short shelf life. Everything has a lifecycle and it’s best not to get attached, they advised.
One leader said her org implements “strategic pauses” to help offboard learning methods that may not be working:
If a learning method isn’t working, we’ll do a “strategic pause." We stop providing the program and evaluate if it’s really needed. If so, we rework the offering. If not, we find a way to offboard it.
Another leader said her org took the lifecycle management of learning methods away from the L&D function and handed that responsibility to the various business functions. If a method continues to be useful to a function, they keep it alive. If not, they let it go. Handing keep-or-cut decisions to the business function that uses the learning method struck us as an innovative way to help ensure the right decisions are made.
Finally, leaders noted the importance of planning for offboarding from the beginning. Contracting, sunk costs, culture, inertia, and a host of other reasons can pressure orgs to keep learning methods alive even if they’re not working and/or aren’t used. It’s helpful to have the expectation and processes for exiting learning methods in place from the very start.
This discussion about how to choose, evaluate, and exit learning methods was wonderfully enlightening. Thanks again to those who attended and made it such an enriching conversation. As always, we welcome your suggestions, thoughts, and feedback at [email protected].
Performance Management for a Hybrid Workforce: Insights & Takeaways
Posted on Tuesday, October 5th, 2021 at 9:00 AM
As part of our research on modern performance management, we invited leaders to participate in a roundtable discussion on performance management (PM) for a hybrid workforce. The conversation focused on 4 main topics:
- Goals and assessments. How should orgs amend their goal-setting and assessment processes to meet the needs of a hybrid workforce?
- Capability of managers. How can managers be supported in enabling performance for a hybrid workforce?
- Feedback. How should orgs rethink their feedback approach to meet the needs of a hybrid workforce?
- Technology. How can tech be used differently to support the measurement and enablement of employee performance for a hybrid workforce?
Grounding Our Conversation: Our Previous PM Research
To start the conversation, we shared our previous research on the topic that consisted of findings from our Fall 2019 study, Modern Performance Management, in which we identified the “3 Cs” that drive performance—culture, capability of managers, and clarity. But PM needs to change for the hybrid world. Our 3 Cs model can be leveraged and applied to managing a hybrid workforce, as shown in Figure 1.
We also shared our findings from a recent extensive literature review based on more than 60 articles, blogs, and academic papers. Some of the key themes and hidden gems shared include:
- Orgs need to rethink bias and culture
- Managers tackle PM with empathy
- Recognition and rewards matter in hybrid work
- PM tracking needs to meet the ethical needs of hybrid work
- A more strategic role for HR
Key Takeaways from the Discussion
The roundtable discussion resulted in rich insights. The overall discussion focused on how current PM processes and systems can be redesigned to meet the needs of a hybrid workforce. Leaders shared their challenges and ideas around how they’re approaching the changing needs of their orgs. Some of our key takeaways from the discussion are:
- Orgs need to rethink differentiated rewards moving forward
- Leaders and managers should check for bias and intentionality when it comes to feedback
- Senior leaders and managers need to upskill to enable performance in a hybrid environment
- PM tech matters, but only if it enables those involved in performance processes
Orgs need to rethink differentiated rewards moving forward
2020 was the year during which empathy resurfaced as a crucial capability for managers and senior leaders. Some orgs put ratings on hold during the COVID-19 pandemic (to be resumed later) or completely eliminated them, as employees struggled to adapt and perform in a changed environment.
However, when talking about the future, leaders emphasized the need to adapt ratings for a hybrid workforce—and design a differentiated rewards system for high and low performers. As one leader explained:
“2020 was all hands-on deck, but at the end of the day we know some were pulling harder than others. If we do not find a way in this environment to account for that and reward people, we will run into problems, especially for high performers.”
Leaders acknowledged experiencing this challenge as they think through questions of whether to:
- Stay in this environment and enable performance to the best extent possible, or
- Go back to where they were before the pandemic and be mindful of the differential levels of performance
At the end of the discussion for this topic, leaders agreed—what’s important is that leaders strike the balance on what is good for the org.
Leaders & managers should check for bias & intentionality when it comes to feedback
Biases—such as recency (favoring those with whom recent conversations were held or work done) and proximity (favoring those working from the office or closer to the evaluator)—are likely to surface more in a virtual environment since managers can no longer rely on perceptions of who’s working the hardest based on physical presence.
This will increasingly become a bigger issue as some employees return to the office while others don’t. This is why assessments and feedback conversations should be reviewed carefully for such biases.
A few leaders shared specific examples of how they approach it:
- Leverage tech that nudges leaders to give real-time and nonbiased feedback to employees
- Plan to calibrate goals at the beginning of the year—and ensure people get the support and feedback they need throughout the year
- Conduct a combination of training and performance audits to mitigate bias in performance processes—which include incorporating multisource feedback into the assessment process—so it’s not reliant on one evaluator’s appraisal
Intentionality of feedback was also highlighted as a crucial factor that needs to be assessed for a hybrid workforce. As one leader pointed out:
“People assume they know how to give feedback, but in a hybrid environment we don’t have as many opportunities to give feedback. There are fewer nonverbal signals, which is why we need to be more intentional about it and set up time to see where feedback landed.”
It’s extremely important for managers and leaders to be clear about their intent while giving feedback—and check how their feedback is landing in a virtual environment. At the same time, orgs should be mindful of how feedback is being received by employees.
Senior leaders & managers need to upskill to enable performance in a hybrid environment
The ability and need for senior leaders and managers to give feedback, conduct assessments, and work with employees to develop their goals was a theme repeatedly heard during the discussions. Several leaders mentioned that their orgs are actively working to provide managers with programs to help and empower them to have performance conversations and navigate the complexities of hybrid work.
As one of the leaders put it:
“Leaders have learnt it’s more work to manage a team that is completely remote. We have been working on helping leaders understand that and coach them in what they need—which is empathy and the understanding that knowledge workers have to balance work and personal life.”
Leaders shared some of the specific ways to help improve these capabilities, including:
- Providing structure to performance conversations and standard phrases to use
- Addressing how to open a performance conversation virtually versus face to face
- Providing access to collaboration tools to facilitate interaction
- Coaching and feedback to help managers lead a virtual team
- Training to help managers understand the different needs of employees working from home versus from the office
An example of how orgs are approaching this was mentioned by one leader as they shared how their Inclusion team set up virtual 1:1 training with leaders to help them have difficult performance conversations with avatars. The purpose is to train and prepare leaders for end-of-year performance sessions and guide them through challenging scenarios.
PM tech matters, but only if it enables those involved in performance processes
We heard some insightful remarks during the discussion around how tech can and should be leveraged for PM. Tech should enable managers and leaders to have better conversations and provide timely feedback instead of turning these into tasks for managers to check off their lists. One leader highlighted how tech can allow managers to think their job is done once they’ve entered something into the system:
“If managers don’t understand it is their responsibility to drive performance, conversations, and give feedback, no amount or kind of tech is going to matter.”
Another challenge associated with tech is the amount of friction created due to the increasing number of tools that orgs are using, which require managers and employees to input information in multiple platforms—resulting in a poor experience. As one leader put it:
“When it comes to tech, it’s so easy to add on. Sometimes less can be more.”
When it comes to enabling performance in hybrid work, leaders shared that tech can help by enabling teams to understand what everyone’s working on and how that work is progressing in a virtual environment.
Overall, leaders agreed that tech needs to be an enabler instead of just a record-keeping or documentation tool.
A Special Thanks
We enjoyed a highly engaging discussion full of interesting insights. Thanks again to those who attended and made it such an enriching conversation. If you missed out on the chance to attend the roundtable, you can still participate in the study by reaching out to us at [email protected]. If you’re looking for more resources on this topic, please check out our research.
As always, we welcome your suggestions, thoughts, and feedback at [email protected].
Future of Coaching: What is it, what’s it for, and when does it end?
Posted on Tuesday, September 14th, 2021 at 3:00 PM
As part of our research on coaching, we invited leaders to participate in a roundtable on the future of coaching. The conversation focused on 4 main topics:
- Increasing access: How can coaching increase access to learning throughout the org (beyond top leadership)?
- Expanding the meaning of “coach”: How are orgs leveraging different types of internal coaches (e.g., manager as coach, peer coaching, reverse coaching)?
- Improving well-being: How can coaching support the whole employee beyond role performance?
- Coaching culture: How can coaching become more systemic?
Shared Initial Research Findings
To start the conversation, we shared our research findings thus far from engaging in ongoing conversations with leaders and conducting an extensive literature review based on 60 articles, blogs, and academic papers.
Figure 1: Future of Coaching Lit Review Word Cloud | Source: RedThread Research, 2021.
The word cloud above, produced by our literature review, points to answering the question, “what is coaching for?”
Org leaders see coaching as a tool to help manage, develop, and mentor employees, improve how they perform, and support them in how they learn and build new skills.
Through this process, we also saw coaching changing in 3 fundamental ways:
Figure 2: Ways Coaching is Changing | Source: RedThread Research, 2021.
- More coaching is being extended to more people in the org past top leadership (e.g., new hires, sales groups, DEIB groups).
- Coaching is starting to shift from a traditional 1:1 between external coach to internal leader to other approaches like coaching on demand, manager as coach, peer coaching, reverse mentoring and coaching, AI coaching, and group coaching.
- The goals of coaching are expanding; while the traditional goal of coaching has been performance, coaching is moving to become a “benefit to the employee” by addressing wellbeing, as nutrition and wellness coaches enter the space.
This research set the stage for our conversation. But while we’ve already conducted extensive research over the past 4 months, this roundtable continued to surprise us with some gems and new insights. We learned about the ways orgs are using coaching to achieve some of their most fundamental goals, as well as the ways they’re struggling with the scope and scale of their efforts. Here are our 5 key takeaways:
- Coaching is a tool, profession, and way of life, depending on the context
- Coaching needs a problem to solve
- Coaching shouldn’t blur lines with therapy
- Coaching is one tool in a manager’s toolkit
- Coaching culture is best lived out in practice
Coaching is a tool, profession, and way of life, depending on the context
We asked, “what is coaching?” expecting to hear answers that could be synthesized into one definition, but we discovered that leaders define coaching in different ways for different contexts.
Some leaders saw coaching as a tool for managers: a tool to help their team members learn, grow, and develop key skills. Others referred to coaching as a profession—one that requires some form of accreditation or certification.
And some talked about coaching as something bigger: a framework, perspective, or way of life. These leaders said coaching is what defines good leadership. It’s a lens through which great leaders view all their work, not something they do on occasion. As one leader said:
When coaching is viewed as a leadership style, learning becomes integrated into day-to-day interactions. This makes coaching—and learning—a way of life.
Coaching needs a problem to solve
Leaders talked at length about the difficulty orgs can have in deciding—and communicating to employees—how long coaching efforts should last.
One leader said their org limited coaching engagements to 6 months due to high demand. Participants enjoyed the process so much that they wanted to continue indefinitely. The org needed to determine a cutoff point to allow others to benefit from the coaches’ time.
Others emphasized the importance of clearly setting the coaching agenda and goals at the outset—whether individual or organizational—so it is clear when those goals have been reached. One leader noted:
Coaching is often treated like a silver bullet, but we’re not answering the question, “What’s the problem we’re solving for?” Everything should flow out of the problem to solve.
We were excited to hear about a new example of coaching: integrating it into an org transformation, such as an agile transformation. It’s easier to know when coaching should end in this instance because there is a specific purpose and a problem that it is aiming to solve (e.g., employees learning how to work in an agile framework).
Coaching shouldn’t blur lines with therapy
As we talked about the introduction of well-being into the coaching space, there was some concern that these two worlds are starting to overlap.
Many leaders noted that orgs, as a legal matter, do not provide coaches to discuss personal mental health or medical issues. One leader shared that at their org, employees were referred to therapists for mental health and reimbursed separately, as opposed to integrating that offering into their coaching practice.
However, leaders emphasized employees’ need for human connection—a need that has grown throughout the pandemic. They pointed to team coaching and other group coaching options as ways orgs can help employees connect with one another, find community, and be themselves in a safe space. As one leader said:
Employees need to bring their whole selves to work. The current moment requires it.
These options were seen as more appropriate ways for orgs to support employee well-being while leaving clinical and mental health matters to the licensed professionals.
Coaching is one tool in a manager’s toolkit
When we asked about how coaching is expanding, one of the most common ideas that leaders brought up was “manager as coach.”
Participants stressed the importance of managers having strong coaching skills. Great managers are skilled, for example, in providing good feedback, skillful questioning, setting goals, and guiding employees to think through challenges and come to conclusions.
However, there was also an emphasis on not over-relying on coaching as the only tool for managers: Coaching is not always the right tool for the job. Sometimes managers must direct employees; other times, they may need to act as core team members.
As a result, helping managers understand when and how to effectively use coaching skills is a crucial piece of the “manager as coach” approach. As one leader said:
Before coaching, managers need to know how to assess the situation. What does this person need? What tools do I have at my disposal? What tool should I use based on what’s going on with this person?
Coaching culture is best lived out in practice
Lastly, leaders discussed “coaching culture”—a current buzz phrase—and what it means in practice. Most leaders felt that having a coaching culture means coaching is “in the water” of the org—it’s part of everyday interactions. How to get coaching into the water is, of course, the challenge.
When we asked what orgs are doing to put coaching in the water, they mentioned the following ideas:
- Creating forums that allow people to connect, practice, and experience coaching with one another
- Including coaching in leadership development offerings
- Incorporating coaching into performance conversations
- Following any coaching workshops or training with support and sustainment efforts once employees return to their day jobs
- Expanding access to coaching so that everyone in the org can experience it—to eliminate the disconnect between theory and application, between head and heart. As one leader said:
It’s necessary to experience coaching in order to know what it is and enjoy it.
Expanding access can have a ripple effect, since those who experience and enjoy coaching go on to further support this learning-centric practice and thus influence the culture.
This discussion about how coaching is changing brought up significant insights as well as surprises. Thanks again to those who attended and made it such an enriching conversation. As always, we welcome your suggestions, thoughts, and feedback at [email protected].