The 4th layer of our Model for Responsiveness is Trust. The culminating lens or layer of organizations who are, by their developed nature, more responsive to both external threats and opportunities, is trust. Trust only happens in organizations when all of the previous lenses are in place.
Instinctively, we know that organizations that are responsive must also develop a tremendous amount of trust:employee with employee, employee with manager, manager with employee, and everyone with the organization and its goals. Our research identified three distinct areas responsive organizations address, as shown in the graphic below.
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