05 May, 2020

Responsive Orgs: Lens 4 – Trust

Dani Johnson
Co-founder & Principal Analyst


The 4th layer of our Model for Responsiveness is Trust. The culminating lens or layer of organizations who are, by their developed nature, more responsive to both external threats and opportunities, is trust. Trust only happens in organizations when all of the previous lenses are in place.

Instinctively, we know that organizations that are responsive must also develop a tremendous amount of trust:employee with employee, employee with manager, manager with employee, and everyone with the organization and its goals. Our research identified three distinct areas responsive organizations address, as shown in the graphic below.

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The Stats on Managing Better

The Stats on Managing Better

COVID-19 has changed how employees are working and interacting with their managers. Additionally, managers are now expected to be responsible for ensuring employees safety, support mental wellness, and facilitate difficult conversations. As in all situations, some folks have done it better than others. This infographic summarizes our report on this topic, Managing Better: Piercing the Fog of Today’s Uncertainty.


Dani Johnson

Dani is Co-founder and Principal Analyst for RedThread Research. She has spent the majority of her career writing about, conducting research in, and consulting on human capital practices and technology. Her ideas can be found in publications such as Wall Street Journal, CLO Magazine, HR Magazine, and Employment Relations. Dani holds an MBA and an MS and BS in Mechanical Engineering from BYU.