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E5-Yes, Even EX Has To Be Systematized: Marriott International's Jessica Lee

by Dani Johnson and Stacia Garr | January 11th, 2023

TL;DR

  • We sat down with Marriott International's SVP of Global Talent Development, Jessica Lee, who has a systems and process approach to Employee Experience.
  • She sees culture and EX as interchangeable—and how people feel about going to work every day as central to building a great Employee Experience at her firm's 30-plus brands.
  • We hear why she comes down on the 'evolution, not revolution' side of this Season's debate.
  • A vital tool for systematizing EX at Marriott: a standard template for how each employee starts their day, no matter if that's in a W or a Residence Inn ('heart of the house')
  • We reflect on the emotional highs and lows of working in a sector as affected by the Lockdown as Marriott was and what other brands might take from it.
  • Like many discussions we've had in this set of Workplace Stories, the importance of working on EX at the team and manager level gets stressed.

Resources

 

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Thank you to our season sponsor, Workday