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E2-Why Learning Is the Engine of Employee Experience: Walmart’s Brandon Carson

by Dani Johnson and Stacia Garr | January 11th, 2023

TL;DR

  • We talk to Brandon Carson, the Vice President of Learning and Leadership at Walmart.
  • Already a big job pre-pandemic, that mission needs to be delivered in the context of a massive re-questioning of what work even looks like. What does that mean for him and his organization?
  • Brandon's key insight: the experience your people have with the systems and process you put into place is their Employee Experience–so those must be "aligned and tight" to ensure that that experience is always a good one
  • Just as critical: don't neglect the physical worker in any re-set of work you're attempting by only ever thinking about their cognitive teammates.
  • We end with excellent fresh thinking on how to prep for the future of work when 60% of Americans don't have a college degree and how L&D is now a higher-order job about culture, purpose, and community–not just tactical skills.

Resources

 

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