07 June 2019

Employee Experience / Customer Experience

Stacia Garr
Co-founder & Principal Analyst

Karina Freitag
Research Lead


This presentation highlights the findings of our Employee Experience / Customer Experience research.

Did you know that employee experience can affect the experience of your customers? The following slides highlight initial findings from our Employee Experience / Customer Experience study.

Red threadresearch excx_medallia experience_final from Dani Johnson

Written by

Stacia Garr
Co-Founder & Principal Analyst

Stacia is a Co-founder and Principal Analyst for RedThread Research and focuses on employee engagement/experience, leadership, DE&I, people analytics, and HR technology. A frequent speaker and writer, her work has been featured in Fortune, Forbes, The New York Times, and The Wall Street Journal as well as in numerous HR trade publications. She has been listed as a Top 100 influencer in HR Technology and in D&I. Stacia has an MBA from the University of California, Berkeley, and a master’s degree from the London School of Economics.

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